Support

Get help with Plant Identifier

Make sure your device runs the latest available version of the app and requires ios 18 or later. Closing and reopening the app can resolve a temporary camera, microphone, photo-library, or display issue.

Subscriptions and billing

Subscriptions are managed by Apple. You can review, change, or cancel a subscription in your device's Apple Account subscription settings. Refund eligibility and billing questions are handled by Apple Support.

Visit Apple billing support

Camera and photo access

If a feature cannot access the camera, microphone, or photo library, open iOS Settings, find Plant Identifier, and review the permissions available for the feature you are trying to use.

App information

Plant Identifier: AI is available for iPhone and iPad. Requires iOS 18 or later. The App Store product page is the current source for availability, compatibility, pricing, and release information.